Conexon appoints Chief Operating Officer to enhance overall operations, maximize growth opportunities

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KANSAS CITY, Mo., Nov. 6, 2024 ~ Conexon, a leading provider of rural fiber-optic network solutions, is making strides in its business growth and expansion within the broadband industry with the addition of a new leadership role. John Walburn, an industry veteran from Queen Creek, Arizona, has been appointed as the company's Chief Operating Officer.

This newly created position reflects Conexon's increasing need for a dedicated senior executive to improve operational efficiencies and integrate its various service divisions. Walburn's appointment follows the recent hiring of Abby Carere as Chief Customer Experience Officer in July. This move was made to address the changing demands of the industry and to lead new initiatives aimed at enhancing Conexon Connect's subscriber experience.

As COO, Walburn will be responsible for overseeing Conexon's network operations, development, construction, regulatory and funding divisions in collaboration with existing Senior Vice President leadership. In her expanded role as Chief Customer Experience Officer, Carere will oversee sales, marketing, business development, account management and customer care divisions. This will bring together both Conexon and internet service provider entity Conexon Connect teams to work towards a shared goal of providing customer-centric fiber-to-the-home (FTTH) services. Matthew Blain will continue in his role as Chief Financial Officer and will work closely with Carere and Walburn on strategic growth initiatives and developing new resources to further strengthen Conexon's position in delivering connectivity to underserved areas of America.

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According to Randy Klindt, Founding Partner and co-CEO of Conexon, the company's rapid growth is driven by the increasing demand for broadband in rural communities. He also emphasized the importance of staying dynamic both internally as an organization and externally within the industry. The creation of these two new roles marks significant progress for Conexon as they focus on streamlining business processes and bringing their teams closer together while keeping customer experience at the forefront.

Walburn brings with him decades of executive leadership experience in operational performance, strategic planning, and cross-functional team management. He joins Conexon from Arizona-based cable provider Cable One, where he spent five years in various leadership roles. Prior to that, he held positions at Fidelity Communications in Missouri and Consolidated Communications in Illinois.

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Walburn expressed his excitement about his new role as COO and his commitment to implementing strategies that will benefit both the company and its customers. "Operations are crucial for any broadband industry leader to effectively serve its customers," he said. "As COO, I am eager to focus on implementing strategies at Conexon that will bring significant results for our business and our customers as we work towards building a better future for rural America."
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