~ Mesa Police Department Implements New Text Notification System for Citizen Communications

Starting tomorrow, citizens who call 911 or the non-emergency phone number for police service from the Mesa Police Department will receive automated text messages or emails from Versaterm CommunityConnect. This new system aims to enhance communication between the department and community members by providing status updates on their calls for service.

Developed by police officers with a commitment to strengthening trust within the community, CommunityConnect will send text messages confirming the call for service and providing updates on the status of the request. These updates can include information such as delayed officer response times, arrests made, and how the request was ultimately resolved.

According to Assistant Chief Jeff Cutler, in 2024 alone, the Mesa Police Department received a staggering 280,605 calls for service. With a system like CommunityConnect in place, they hope to effectively communicate with callers and gather valuable feedback on their experiences.

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The new text notification update from the Mesa Police Department will only be sent to individuals who placed their request for services by calling 911 or the non-emergency line at (480) 644-2211 using a cell phone. The message can also be accessed in Spanish through a link provided in the text and will be delivered from the phone number (480) 637-5232.

In addition to providing updates on calls for service, CommunityConnect also offers citizens an opportunity to fill out surveys detailing their experience with responding officers and the service they received. This feedback is crucial in maintaining open communication with the community and improving future interactions.

The Mesa Police Department is dedicated to utilizing technology and innovative solutions like CommunityConnect to better serve their community and foster positive relationships between law enforcement and citizens.

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