BOULDER, Colo., April 24, 2025 ~ As the utility industry continues to evolve and adapt to changing customer needs, E Source, a leading consulting, research, and data science company focused on utilities, is gearing up to participate in the Innovate UtilityCX (IUCX) Conference 2025. This annual event, formerly known as CS Week, brings together representatives from over 300 electric, gas, and water utilities across North America and worldwide to collaborate on customer service strategies.

The conference will take place from May 6-8 at the Phoenix Convention Center in Phoenix, AZ. E Source will not only be exhibiting at the event but also speaking on various topics related to customer service innovation and meter-to-cash technologies.

One of the main focuses of the conference will be digital engagement and how utilities can use data-driven solutions to address customer-related challenges. E Source consultants and industry peers will share insights on topics such as arrears management, customer journey mapping, and digital channel optimization.

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In addition to speaking sessions, E Source is also a Silver Sponsor of the Credit and Collections Deep Dive on Tuesday, May 6. This session will feature a panel discussion with utility billing technology development leaders on reducing customer debt through payment plans, process improvements, and advanced billing technologies.

E Source Executive Consultant Bob Cooke will be one of the speakers on this panel. Other speakers include Danya Davin from Arizona Public Service, Gareth Welch from Aptumo/Echo Managed Services, and Hernando Parrott from Open Intelligence.

On Thursday, May 8th, Jeffrey Daigle, Vice President of Customer Experience and Innovation at E Source will speak with Shana Williams from Tacoma Public Utilities about aligning utility operations with customer experience goals in a session titled "Focusing on Our North Star to Improve Performance."

According to Jeremy Klingel, President of Consulting at E Source: "Utilities have made admirable progress in improving their relationship with customers. Yet they are continuously challenged to improve reliability and maintain affordability in the face of extreme operating conditions, rapidly increasing demand, and antiquated regulatory constructs."

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Klingel also emphasized the importance of IUCX Conference as a platform for sharing the latest advances in how utilities are optimizing customer service and building a better experience for all customer classes.

Attendees can visit E Source at booth #925 in the IUCX exhibit hall to learn more about their customer engagement, operational excellence, and operational technology solutions. More information about E Source's consulting services can also be found on their website.

With its focus on collaboration and innovation, the IUCX Conference 2025 is sure to provide valuable insights for utilities looking to improve their customer service strategies. E Source's participation as both an exhibitor and speaker further solidifies their position as a leader in the industry.

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